If you have a warranty issue to report, we request you to complete all the needed fields in the below form. BAC model and serial No(s) are indicated on the unit name plate. See example below.

nameplate_new.jpg

Requester details

All communication from the BAC Service Department will be sent to this email address. Please indicate your key contact person here.

Product details

It starts with "E", "H", "I"or "G" followed by a 6 or 9 digit number.

Delivery date unit(s)

Start-up date unit(s)

Date problem was noticed

Description of complaint

Detail images
Unlimited number of files can be uploaded to this field.
10 MB limit.
Allowed types: png gif jpg jpeg.

Requested action

1. Service technician

If yes: please indicate intervention address, contact person and telephone number.
If this is a different address as listed above, please fill in the new address details here.

2. Replacement parts

If yes, indicate shipping address, contact person and telephone number.
If this is a different address as listed above, please fill in the new address details here.

3. Return of material

4. Other

If you have any additional comments, please write them down here.

5. Solution date

Date

Date the issue needs to be solved at the latest.